Both on the screen after your payment is confirmed and on the receipt you recieve via email after you have paid for your selected products is a link to access your downloadable products. Click on this link, enter your login details, view your order details and proceed to download your purchases. It's that easy!

Most products on this website come with a one page implementation guide. Those that don't are self explanatory. If you have any issues using the documents contact us via email with your questions.

Consistency is the Key

The consistent implementation of salon systems in your business is highly important and you must never accept anything but the best from your team members. This means setting a standard and then maintaining this standard and never compromising on it. Adopt the management style of Firm. . .Fair. . .Fun.

Good leadership is essential to build a great Salon Business. There are plenty of books you can read with tips on being a great boss and courses you can attend. We recommend the books The Fantastic Boss by Alan Austin-Smith, The E-Myth by Michael Gerber and The One Minute Manager by Kenneth Blanchard and Spencer Johnson.

Commitment & Leadership. . .

Do not let your salon operations sit on a shelf in the back room collecting dust. The first key to any good hair, nail, tanning or  beauty salon business system is a committed and demonstrative leader. If you and the management team don't follow the salon systems to the letter why would your team bother? Download our Salon Position Descriptions for detailed information on leadership roles and team progression.

If early on in the implementation process little things get missed, say a checklist is ignored here and there; it will only serve to downgrade the salon policy and Procedures'  importance and your team will rapidly revert back to the old way of doing things. This will mean a wasted investment.

You may be required to work in the salon business for the next few months to implement a consistent working standard. However by doing this you can guarantee more time off in the future.

Enthusing your team about the new way of doing business, insisting that the salon plans are being implemented and disciplining your team when they are not, are vital to the success of your salon.

Breaking old habits. . .

Breaking old habits can be difficult especially when team members have been in the industry for years and are set in their ways (This includes YOU!).

Implementation of new salon and spa systems can sometimes result initially in some grumpy team members. That's fine. Your salon business and a supportive team at this present moment in time is your priority. If that means establishing a new team that respects your salon ethos and the changes you wish to implement, then that is what needs to be done. We often find that once the system gets going and the team is making more money, the frowns start to disappear!

It is imperative that the Salon Policy And Procedures are adhered to in order for your salon to grow and progress to the next level. Once the salon business systems are in place in your salon, you will find that new team members will not even notice that there have been any changes because they have been professionally inducted into your business systems and just don't know any different.

A Salon Operations Manual will aid you to develop salon brand loyalty rather than team member loyalty, so don't be afraid to let an uncooperative team member go. This can also set an example that this time you mean business.